UX Strategy & Design for the Enterprise, Complex Systems, and Mobile in Lean/Agile Teams
This is Carl Seglem’s UX strategy & design portfolio. I’ve included highlights of my work below, which link to more detailed project pages. I’ve also organized all my portfolio projects by category in the page menu.
This project highlights work going from early sketches through product release.
Over more than a decade of UX design work, I’ve
- designed an IT systems management application for a venture-funded startup from sketches to working software with industry recognition in eight months,
- designed a big data analytics development system (IDE) and big data system explorer,
- worked on the rethinking and redesign of a widely-deployed enterprise IT systems management application, then, as an agile team member, worked to incrementally incorporate improvements to the software, all of this resulting in five issued patents on which I’m a co-inventor,
- designed an iPad application to design quilts,
Big Data, Enterprise, and Complex Systems
Most of my professional design work has been in enterprise systems dealing with large amounts of data in complex domains. I’ve enjoyed the challenges these systems pose and the satisfaction of seeing the systems developed and deployed to make users’ work lives better.
Opera Solutions Signal Hub IDE (Integrated Development Environment) is the key user-facing system to speed the deployment of big data analytics systems. I worked on preliminary interaction design and the details of interactive system diagrams.
Opera Solutions Signal Hub Knowledge Center is the system to democratize access to analytics data to business people within a company deploying big data analytics systems. I worked on many iterations of prototypes searching for useful approaches, then worked with visual design and development people to define the details of organization, interaction and visualization.
An Opera Solutions client was looking for ideas for how to use analytics data to support customer service operations. I worked with team members to clarify different users’ usage, prioritize and organize needed information, and propose a novel interactive summary display.
New Relic had successfully launched and updated their APM application performance monitoring and management solution, but as they sought to expand its scope in v.2, they knew they needed to revisit the system’s organization. In a two-week engagement, I worked with a small team to clarify users and goals, articulate archetypical scenarios, establish an interaction framework and sketch key screens.
After the release of BlueStripe Software’s FactFinder 1.0, we worked quickly to address needs that weren’t addressed in the initial release. One result was the definition of a new performance measurement calculated and displayed in FactFinder.
At Wily Technology, after years of successfully selling Introscope, leaders recognized that to speed and increase sales and adoption, the software needed significant renovation. I worked in a team that, after defining the users and scenarios we were targeting (see below), defined an interaction framework to better support those users, and established a new visual design system.
An important early part of the Wily Technology Introscope redesign work (see above) was to enumerate the different users, goals, situations and collaborations that Introscope was (and was not) intended to address.
And More Enterprise Work
- Agile Application Evolution Based on Redesign: After the Wily Technology Introscope redesign (see above), I worked with developers, testers, product managers, and writers on the SCRUM team that created subsequent versions of the existing software.
- Systems Management App Redesign Summary and Lessons: In which I reflect on the Wily Technology Introscope redesign efforts.
- Targeting Large Improvement with Small Changes: Before the large Introscope redesign project, a team of two developers and I designed and proposed low-effort and low-risk ways to improve Introscope to reduce the effort to deploy in a large environment.
- Worldwide Enterprise Software Sales, Training and Support: Before joining the Wily Technology Introscope product team, I worked in many other capacities there.
- Mutual Fund Accounting System Testing, Deployment, and Support: At Scudder (now a division of Deutche Asset Management), I worked on the testing, deployment and support of a mutual fund security pricing system.
After being involved for years as a Boston resident in city planning efforts, I decided to put my application design and data analysis skills to work. The results include two alpha-released mobile applications, and preliminary analysis of school bus routes’ overlap with transit bus routes.
Lean Startup/Lean UX
I find much of value in lean startup, lean UX and agile software development approaches. In some cases, I was specifically led or coached in the techniques (e.g., Lean Startup Weekend events, working on an agile development team with a Scrum Master). In other cases, colleagues and I did things that I only later found out could be called “lean”. Now, after learning and practicing, I find I can lead colleagues in many of these methods. In addition to the three listed below, these projects listed above involved significant lean methods:
- New Systems Management App for a Startup
- Fast Iterations for Startup’s New Systems Management App
- Agile Application Evolution Based on Redesign
- Targeting Large Improvement with Small Changes
- iPad Quilt Design App
This Lean Startup Machine weekend team researched local retailer loyalty then developed paper prototypes to evaluate with business owners and customers, resulting in two business owners handing over cash as down payment on to-be-developed software.
After running into a hard dead end early in the weekend, this Lean Startup Machine team took on the challenge of counting food calories with photos and ran a crowdsourcing experiment to verify that crowdsourced calorie estimates were usefully accurate.
One Other Case Story
I’m a co-inventor on a number of U.S. patents.
- 7,979,267 Specifying a subset of dynamic inter-related data
- 7,966,172 Natural language tool for specifying a subset of dynamic inter-related data
- 7,860,860 Navigation of interrelated hierarchies for application performance data
- 7,676,706 Baselining backend component response time to determine application performance
- 7,673,191 Baselining backend component error rate to determine application performance